SQL Server upgrade step 'msdb110_upgrade.sql' encountered error 2714, state 6, severity 25

Upgrading SQL server to SP4 or SQL Server 2016 encountered error 'msdb110_upgrade.sql' encountered error 2714, state 6, severity 25

When doing an dummy run for a SQL instance upgrade, I encountered this error and it resulted in the SQL service not starting after upgrade and the upgrade wizard reporting errors.

After a couple of attempts I had to dig into it to find what was going on so referencing the article SQL Server Service fails to start after applying patch. Error: CREATE SCHEMA failed due to previous errors I tried deleting the DatabaseMailUserRole Schema from msdb but the server still failed to start.

This was SQL Server 2012 so I checked the SQL server logs found in at C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Log\ERRORLOG.txt (that path may vary between versions).

The tail of the log looked like the following, where I had already removed the DatabaseMailUserRole, so it may have reported that too previously:

019-02-15 17:04:20.53 spid4s      Setting object permissions...
2019-02-15 17:04:20.63 spid4s      Error: 2714, Severity: 16, State: 6.
2019-02-15 17:04:20.63 spid4s      There is already an object named 'TargetServersRole' in the database.
2019-02-15 17:04:20.63 spid4s      Error: 2759, Severity: 16, State: 0.
2019-02-15 17:04:20.63 spid4s      CREATE SCHEMA failed due to previous errors.
2019-02-15 17:04:20.63 spid4s      Error: 912, Severity: 21, State: 2.
2019-02-15 17:04:20.63 spid4s      Script level upgrade for database 'master' failed because upgrade step 'msdb110_upgrade.sql' encountered error 2714, state 6, severity 25. This is a serious error condition which might interfere with regular operation and the database will be taken offline. If the error happened during upgrade of the 'master' database, it will prevent the entire SQL Server instance from starting. Examine the previous errorlog entries for errors, take the appropriate corrective actions and re-start the database so that the script upgrade steps run to completion.
2019-02-15 17:04:20.63 spid4s      Error: 3417, Severity: 21, State: 3.
2019-02-15 17:04:20.63 spid4s      Cannot recover the master database. SQL Server is unable to run. Restore master from a full backup, repair it, or rebuild it. For more information about how to rebuild the master database, see SQL Server Books Online.
2019-02-15 17:04:20.63 spid4s      SQL Server shutdown has been initiated
2019-02-15 17:04:20.63 spid4s      SQL Trace was stopped due to server shutdown. Trace ID = '1'. This is an informational message only; no user action is required.
2019-02-15 17:04:20.80 spid14s     The SQL Server Network Interface library successfully deregistered the Service Principal Name (SPN) [ MSSQLSvc/***] for the SQL Server service.
2019-02-15 17:04:20.80 spid14s     The SQL Server Network Interface library successfully deregistered the Service Principal Name (SPN) [ MSSQLSvc/***:1433 ] for the SQL Server service.

So it seems I had the same problem as the referenced blog post but with another schema role.

Solution

After running the upgrade and it failing, I started SQL server with the trace flag 902, using net start mssqlserver /T902 from an elevated command prompt. This prevents the startup scripts running.

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Then connected to the SQL server instance using SSMS and located the 'TargetServersRole'  under the msdb database and right click, deleted it.

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I then stopped SQL server and restarted it normally, without the trace flag, so it runs the 'msdb110_upgrade.sql' at startup again.

This time it started normally.

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Problem sorted!

 

If this was helpful please comment as it motivates me to blog more!