We found on this issue, setting the ship to address from the main SOP entry window in our production Dynamics GP does not pull the correct field from the Ship To Address Name of the address book record into the order Ship To Field. Instead the company name of the account is used. It does work correctly when the selection is made on the Sales Debtor Detail window.
We have mods running on this server and I don’t currently have a clean VM to test on, so wouldn’t mind some verification from anyone else with this issue.
To reproduce the issue
Set an Address name in a debtor customer address, in our example I have set the company address name to be “Fake Address Name”, as shown below:
Now create a sales order for that customer, then select the above address, do so by using the picker on the main window of SOP entry, for Ship To Address, as highlighted below.
Now check the ship to address that has been set. You will see that the name from the debtor has been used and not the Ship To Address Name from the address record.
Repeat the previous procedure, just this time use the address picker in the Sales Debtor Detail Entry window to select the ship to address. Now go check the ship to address, see how it has taken the correct ship to address name.
Although the users have be instructed to use the latter method to select an address, they slip back into using the former method, that then causes customer service issues with deliveries not being made as the shipping to company name is incorrect on the order.
I had a few moments today so I tested this today on my GP2016, a clean VM and found the issue was not there, so now even more curious as to if this is a bug with our 2015R2 instance or something that has been fixed in 2016. Rob Klaproth kindly pointed out my lack of documentation on the issues, version of GP especially, these are now included in the post! I don’t think I have reported this to MS as a bug, but with the GP2016 revelation, I don’t feel the need now.